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Open all access doors and remove any jammed paper or debris.

Download the latest firmware for your specific model from the official HP Support site. If the printer won't boot, you may need to use the Preboot Menu to format the drive and reinstall a fresh copy of the firmware. When to Contact Support 61.c4.d3 error

Plug the cord directly into a wall outlet (avoid surge protectors for this test) and reconnect to the printer. Step 5: Turn the printer back on. 2. Clear Physical Obstructions Open all access doors and remove any jammed paper or debris

Have you checked the in the Embedded Web Server to see if there are any other related error codes? MFP Printer Code Errors Unknown - HP Support Community When to Contact Support Plug the cord directly

Sometimes a faulty network or telephone cable can cause communication errors. Try booting the printer with all cables (USB, Ethernet, Fax) disconnected to see if it reaches a "Ready" state. 4. Update or Reinstall Firmware