Temporarily turn off the PrintCopyInfo tracking module. If the printer works, the issue is strictly with the software/database; if it still fails, the hardware or network is the culprit. Advanced Resources

Check if the device responds to a "ping" command from your server.

PrintCopyInfo usually refers to a specific module or logging system used by print management software (like PaperCut, Equitrac, or proprietary manufacturer tools) to track usage data. When these systems fail to communicate with the hardware or the database, they generate specific error codes. Common PrintCopyInfo Error Codes & Solutions 1. Error Code: PCI-1001 (Communication Timeout)

Verify the printer’s IP address on the Manufacturer’s Official Support Page.