By following these steps, you should be able to clear the "encryption lock" error and begin your health analysis. Always remember to plug the dongle in before launching the software!
Re-insert the dongle and try opening the software as an (Right-click the desktop icon > Run as Administrator). 3. Reinstall the Driver Manually By following these steps, you should be able
Go to your (Search "Device Manager" in the Windows start menu). If you have tried the software on a
Sometimes the software installs, but the driver for the USB key fails. rule out the basics:
If you have tried the software on a second computer and still get the "Cannot find encryption lock" error, the dongle itself may be defective. These chips are sensitive to static electricity and physical damage. In this case, you will need to contact the manufacturer or seller for a replacement key, as the software cannot be bypassed without it. Pro Tip for Windows 10 & 11 Users
The "encryption lock" is the (it looks like a thumb drive) that comes with the machine. The software requires this hardware key to be plugged in at all times to function. If your computer isn't "seeing" it, follow this guide to get your scan back on track. 1. The "Simple Fix" Checklist Before diving into technical settings, rule out the basics:
