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If you are unable to recover your key and don't want to purchase a new license, consider using free, open-source alternatives that work with most capture cards:
If you cannot find your key, the safest and most effective "link" is the official VIDBOX support channel.
If you purchased a physical box, the key is almost always printed on a sticker on the back of the paper CD sleeve.
The software checks for the specific VIDBOX USB capture device. A pirated key often fails to recognize the hardware, rendering the software useless.